Information about the return policy
Al Mashreqi provides the return service for goods within 15 days of its delivery, you can return the goods received if they are damaged, damaged, unsuitable for use or do not match the description on the website to us within 15 days of their delivery.
If you are not satisfied with the item or if you change your mind after the item is delivered, you can return it to us for a refund within 15 days of its delivery except for:
- Sales and clearly stated items are non-returnable.
- Items whose retail packaging has been opened or lost or seals and any labels or tags that were attached.
- Consumable items that have been used or installed.
- If you believe you have received a counterfeit item and the 15-day return window has expired, please contact Customer Service for assistance. We will assess the situation and validate all returned goods before the refund is processed. If we cannot find the mentioned reason for the return or if the item is not eligible for return for a refund as mentioned above, we will send the item back to you without giving the refund.